FAQs

Warranty verification is for products purchased online, sold by HongKong Lenpower resellers in the following countries and regions:

• Africa: Egypt, South Africa
• Asia & the Middle East: Japan, Bahrain, Cambodia, China, Cyprus, Hong Kong China, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Malaysia, Maldives, Oman, Pakistan, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam, Yemen, Myanmar
• Oceania: Australia, New Zealand
• Europe: Austria, Czech Republic, Denmark, Finland, Greece, Hungary, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Moldova, Romania, Russia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine
• South America: Argentina, Brazil, Chile, Colombia, Mexico, Panama, Paraguay, Peru

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Yes, you can use pro-forma invoice. Please contact business@lenpower-hk.com if you want to use pro-forma invoice.

Standard Shipping:

Most standard shipments are sent through USPS. The specific service depends on the size and weight of your order.

Packages usually reach their destination in 3-7 business days, but occasionally take longer. Orders placed after 10 am Pacific Time may require +1 day to process. For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

We offer free shipping on all orders over $25.

Tracking Your Package

Shipping Confirmation

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here: https://tools.usps.com/go/TrackConfirmAction_input

This tracking information may take up to 12 hours to become available.

Issues With Tracking Info

We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance.

We only exchange items if they are defective or damaged. If you need to exchange a product for an identical replacement it, send an email to our assistance, and once confirmed, send your item to

19H MAXGRAND PLAZA NO.3 TAI 

YAU STREET SAN PO KONG, 

KOWLOON 

HONG KONG